We ship to 200+ countries worldwide, including the United States, Canada, Mexico, the UK, EU, Australia, New Zealand, and most of Asia. If checkout accepts your address, we ship there.

Delivery time depends on destination:

• United States: 5–10 business days
• Canada & Mexico: 8–14 business days
• Europe, UK, Australia, New Zealand: 10–18 business days
• Asia, Middle East, Latin America: 10–20 business days
• Rest of world: 14–25 business days

Add 1–3 business days of order processing on top. Full breakdown: Shipping Policy.

Shipping is calculated at checkout based on your destination and order weight. Promotional free-shipping offers, when active, are shown in the announcement bar at the top of the site.

For most destinations, no — orders ship from regional fulfillment hubs. For some international orders, customs or import duties may apply and are the buyer’s responsibility per your country’s rules. We declare items honestly and cannot mark parcels as “gift” to avoid duties.

Yes — every order is tracked end-to-end. You’ll receive a tracking link by email when your order ships. If there’s no tracking update for 7+ business days, email info@trueshih.com with your order number and we’ll investigate with the carrier.

You have 30 days from delivery to return any item in original condition. Email info@trueshih.com with your order number first — we’ll send a Return Authorization (RA) within one business day. Returns sent without an RA may be delayed or refused.

• Change-of-mind returns: you cover return shipping, with a tracked carrier of your choice.
• Damaged, defective, or wrong items: we cover it — we’ll send a prepaid return label.

Email info@trueshih.com within 7 days of delivery with your order number, a short description, and 2–3 photos. We’ll arrange a replacement at no cost — no need to return the damaged item in most cases.

Once we receive your return: inspection takes 1–3 business days, the refund is issued within 2 business days of inspection, and funds appear in your account in 5–10 business days depending on your bank or card issuer.

Yes. Email info@trueshih.com within 30 days of delivery and tell us which variant you’d prefer. We’ll arrange the swap once the original item arrives back.

• 58mm: Breville (Bambino, Barista Express, Dual Boiler), Rancilio Silvia, Rocket, ECM, Profitec, La Marzocco Linea Mini, Lelit Bianca, most prosumer machines.
• 53mm: Breville (some older models), various semi-commercial setups.
• 51mm: De’Longhi (Dedica, La Specialista), Gaggia Classic Pro (with stock pressurized basket), most entry-level home machines.

Not sure? Email us your machine model at info@trueshih.com and we’ll confirm before you order.

No. Our WDT Needle Tool uses ultra-fine 0.35mm 304 stainless-steel needles designed to glide through coffee grounds without contacting basket walls when used with a normal stirring motion.

Yes — the ceramic burr adjusts from espresso-fine to French-press-coarse. For espresso, dial in by turning the adjustment ring counter-clockwise a few clicks at a time until your shot pulls in 25–30 seconds.

No — the set includes the bowl, whisk, holder, and scoop. Matcha powder is sold separately so you can choose your preferred grade (ceremonial for traditional preparation, culinary for lattes and baking).

Rinse with warm water immediately after use — no soap. Reshape the prongs around the ceramic holder and air-dry. With daily use, a chasen lasts 4–6 months.

Use the Track Orders link in the top menu, or click the tracking link in your shipping confirmation email. You don’t need an account — just your order number and email.

Yes, if you email info@trueshih.com within 2 hours of placing your order — before fulfillment starts. After that, the order is locked into the warehouse pipeline and we’ll need to handle it as a return on arrival.

Email info@trueshih.com immediately with your order number and the correct address. If we catch it before the carrier scan, we can update it free. If the parcel has already shipped, we’ll work with the carrier to redirect — carrier fees may apply.

No — guest checkout is fully supported. Creating an account is optional but lets you track multiple orders, save addresses, and check past purchases in one place.

We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover), Apple Pay, Google Pay, Shop Pay, and PayPal. Payment is processed securely through Shopify Payments and Stripe.

Yes. All transactions use 256-bit SSL encryption, and we don’t store your card details on our servers — payments are tokenized through PCI-DSS Level 1 compliant providers (Shopify Payments, Stripe, PayPal).

Prices default to USD. Use the currency selector in the top-right corner of the site to view prices in your local currency — we support 25+ currencies including EUR, GBP, CAD, AUD, JPY, and more. Charges still process in USD; your bank handles the FX conversion at the daily rate.

Yes — subscribe to our newsletter and we’ll email you a 10% off code for your first order, plus early notice on new arrivals.