Shipping policy
Legal · Shipping
From our bench to your door.
Every TrueShih order is hand-packed at our U.S. warehouse and tracked every mile to 200+ countries — backed by a 30-day return promise.
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Where we ship
TrueShih ships worldwide to 200+ countries. Every order is packed in our U.S. warehouse and handed to a tracked international carrier the moment it leaves our bench.
U.S. warehouse
Inventory inspected, packed, and labeled in-house — never drop-shipped from third parties without QC.
Global carriers
USPS, DHL, FedEx, UPS, and trusted regional last-mile partners depending on your destination.
End-to-end tracking
Tracking number issued the moment the label is scanned — visible from carrier app to your door.
Processing time
- 1–3 business days to inspect, pack, and label your order.
- Orders placed on weekends or U.S. federal holidays begin processing the next business day.
- You'll receive a shipping confirmation email with a tracking link the moment the label is scanned.
During Black Friday week and December gift season, processing may extend by 1–2 business days. We'll flag any delays in your confirmation email.
Delivery estimates
| Destination | Estimated delivery |
|---|---|
| United States | 5–10 business days |
| Canada & Mexico | 8–14 business days |
| Europe, UK, Australia, New Zealand | 10–18 business days |
| Asia, Middle East, Latin America | 10–20 business days |
| Rest of world | 14–25 business days |
Estimates are in business days from the date your order ships (not the date you place it). Remote postal codes, customs inspections, and peak seasons can add a few days.
Shipping cost
- Shipping is calculated at checkout based on your destination and order weight.
- Promotional free-shipping offers, when active, are shown in the announcement bar and at checkout.
- Original shipping is non-refundable on customer-initiated returns.
Tracking
Every TrueShih order ships with end-to-end tracking. Your tracking number is emailed the moment the label is scanned and updates as the parcel moves through the carrier network.
Email info@trueshih.com with your order number and we'll investigate with the carrier on your behalf.
Customs, duties & taxes
International orders may be subject to import duties, taxes, or customs fees levied by your local authority. These charges are not included in the product price or shipping cost at checkout and are the responsibility of the recipient.
Please check with your local customs office for details on what may apply before placing a large international order.
Incorrect address & failed delivery
- Please double-check your shipping address at checkout. We can only amend an address before the order ships (typically within 12 hours of placing it).
- If a parcel is returned to us because of an incorrect address or failed delivery attempts, we'll refund the item cost minus original shipping.
- Re-shipment will incur a new shipping charge.
Damaged or missing items
If your order arrives damaged or an item is missing, contact us within 7 days of delivery with a photo of the outer packaging and the item.
We'll send a replacement or issue a refund at our discretion — no return shipping required for damaged goods. Full details in our Refund Policy.
Need help?
Questions about your order?
Our team replies within one business day, every day except U.S. federal holidays.
Email info@trueshih.com →